All vouchers feature a unique reference code, which must be quoted at the time of booking and redemption.
This voucher is non-transferable, and cannot be exchanged for cash. No change will be given. Photocopies will not be accepted and all bookings must be made in advance.
Due to the nature of our menu preparation process please find our cancellation policy below.
All bookings cancelled on the day will be subject to the full menu charge per person.
Bookings cancelled within 48 hours of the date of reservation will be subject to a £50 charge per person.
Reducing a party size:
For bookings with 4 guests or more, notification of a reduction size of party is required 48 hours before the reservation date.
Failure to do so will result in a £50 per guest cancellation charge.
Terms & Conditions
Internet Terms and Conditions for the sale of Vouchers to Consumers
1.1 Definitions. In these Conditions the following definitions shall apply:
Conditions: these terms and conditions which apply to the sale and purchase of Vouchers as amended from time to time.
Order: your order for a Voucher made via the Website.
Product: the experience or service to be provided by us to which the Voucher relates, and the provision of which will be covered by our main terms and conditions.
Voucher: a voucher for a Product available for purchase via the Website by you.
We: the supplier of the Voucher to you.
Website: the website from which you can purchase a Voucher.
You: the person who purchases a Voucher from the Website.
1.2 Construction. In these Conditions, the following rules apply:
(a) a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality);
(b) unless the context requires otherwise, words in the singular shall include the plural and in the plural shall include the singular;
(c) a reference to “our”, or “us” or any other word imparting a similar meaning shall be referring to “we”, and similarly a reference to “your” shall be referring to “you”.
2. The Contract
2.1 These are the Conditions on which we supply Vouchers to you. These Conditions should be read in conjunction with our main terms and conditions which can be found on our website. Where the provisions of our main terms and conditions conflict with the provisions of these Conditions, in relation to the sale and purchase of Vouchers only, these Conditions will prevail.
2.2 Please read these Conditions carefully before you submit your Order for a Voucher to us. These Conditions tell you who we are, how we will provide the Voucher to you, how you can redeem the Voucher, how you and we may change or end the contract, what to do if there is a problem and other important information.
3. Information about us and how to contact us
3.1 We are Wood Restaurant Manchester a company registered in England and Wales with company registration number 10507782. Our registered office is at Wood Restaurants Limited, Marple House, Suite 1, 39 Stockport Road, Marple, Stockport, England, SK6 6BD.
3.2 You can contact us by telephoning our customer service team at or by writing to us at email@example.com.
3.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your Order.
3.4 When we use the words “writing” or “written” in these terms, this includes emails.
4. Your Order
4.1 Our acceptance of your Order will take place when you receive an email confirming your Order, at which point the contract will come into existence between you and us.
4.2 If we are unable to accept your order you will be notified that the transaction has failed.
4.3 We will assign an order number to your Order and tell you what it is when we accept your order. It will help us if you can state the order number whenever you contact us about your Order.
5. Our products
5.1 The images of the Product on the Website are for illustrative purposes only.
6. Your rights to make changes
If you wish to make a change to your Order please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of your Order or anything else which may be relevant as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 10).
7. Our rights to make changes
7.1 We may change or stop providing the Product:
(a) to reflect changes in relevant laws and regulatory requirements; or
to reflect changes to the Products we offer.
(b) We will notify you of any such changes and will explain the consequence of those changes on your ability to redeem your Voucher.
8. Delivery of the Voucher
8.1 Any costs of packaging and delivery will be as displayed to you prior to you purchasing the Voucher.
8.2 The estimated date of delivery of the Voucher will depend on your chosen delivery option, and will be as displayed to you at the time of choosing your delivery option.
8.3 We will deliver the Voucher to you. Any dates stated for delivery shall be approximate and time shall not be of the essence of the contract.
9. Validity and redemption of a Voucher
9.1 A Voucher is valid for use from the date on which you receive it.
9.2 The Voucher will detail the specific terms and conditions relating to the Voucher and the Product which apply in addition to these Conditions and our main terms and conditions.
9.3 The Voucher will detail how it can be redeemed. You are advised to contact us in order to arrange a date and time to enjoy the Product, and any such date and time shall be subject to availability.
10. Your rights to a refund
10.1 You have 14 days from the date of the confirmation email which will be sent to you in accordance with clause 4.1 to change your mind and cancel your Order which will end the contract.
10.2 To cancel your Order, please let us know by doing one of the following:
(a) By Phone. Contact customer services on the number provided in clause 3.2. Please provide your name, home address, details of the order and, where available, your phone number and email address.
(b) Online. Complete the form on our website.
10.3 If you cancel your Order for any reason after the Voucher has been dispatched to you or you have received it the Voucher code will be voided so that it cannot be redeemed.
10.4 If you or we cancel your Order and you are eligible for a refund, we will refund you the price you paid for the Voucher including basic delivery costs, by the method you used for payment.
10.5 We will make any refunds due to you as soon as possible, and in all cases refunds will be made within 14 days of the date on which we receive notification from you in accordance with clause 10.2 of your wish to cancel your Order.
10.6 If you have redeemed your Voucher you will not be entitled to cancel your Order or receive a refund as we will have fulfilled our obligations in supplying the Product to you.
11. Price and payment
11.1 The price of the Voucher (which includes VAT) will be the price indicated on the Website when you place your Order.
11.2 You must pay for the Voucher at the time you place your Order.
12. How we may use your personal information
12.1 We will use the personal information you provide to us:
(a) to process your payment for your Order; and
(b) if you agreed to this during the order process, to give you information about similar Products that we provide, but you may stop receiving this at any time by contacting us.
12.2 We will only give your personal information to third parties where we have your consent to do so or the law either requires or allows us to do so.
13. Other important terms
13.1 We may transfer our rights and obligations under these terms to another organisation. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
13.2 This contract is between you and us. No other person shall have any rights to enforce any of its terms and no other person shall owe any obligations under the contract.
13.3 These terms are governed by English law and you can bring legal proceedings in the English courts.